Poison gas has been used mostly on civilians rather than soldiers.

To make students more competitive in the work force and for graduate school, college professors are beginning to lower the standard for student grades (i.e. what was once considered a B, is now considered an A). This is known as:

When elderly people are considered elders and leaders of a group of people, they are functioning under a(n):

What involves controlling the outward expression of emotion?

Learning to feel what our families and culture say we should feel is

The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.

A form of nonlistening is ________, which involves focusing only on particular parts of a message.

Expressing feelings is always advisable.

Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation.

External obstacles to listening include message overload, message complexity, and physical noise.