Tori and her roommate Katie make and sell custom earrings on Etsy, an e-commerce website focused on handmade or vintage items and craft supplies. Considering how inventory control fits into the systems process, what are the beads, crystal gems, earring backs, and fish hook earwires that they keep in their supply closet?

Productivity is calculated as input divided by output.

Stephanie is a new manager at a large food and beverage company, and she is giving special attention to the balanced scorecard, particularly the dimension on internal business performance. Considering Stephanie’s focus area, she is interested in answering the following questions, EXCEPT:

It is possible to increase production but decrease productivity.

Ava is a carpenter who makes basic and custom furniture. She also has an apprentice, Andrew, who is learning to make a porch swing, one of the company’s standard basic products. Ava inspects Andrew’s porch swing (the final output) before it is sold to a customer. More specifically, she asks him to go back and make an adjustment to the base of the swing. Considering the systems process with types of control, Ava is using:

Company A needs to determine if it is continually developing its employees. The company also needs to determine the effectiveness of its operations and processes. What two elements of the balanced scorecard must be referenced?

Feedback is the central part of coaching, and it should be:

Audrey holds a meeting with Josh, one of her employees. She gives Josh feedback, in hopes that he will realize that he has a problem, and the problem is affecting his job performance. Audrey also refers him to the company’s employee assistance program. Audrey is engaged in:

Rework control is an action taken to minimize negative impacts on stakeholders, including customers, due to faulty outputs.

Nina is a consultant and travels three weeks every month. Because she is out of the office most of the time, and her manager is not watching or somehow monitoring her performance, she completes her work by way of clan control.