Customer satisfaction surveys are an accurate and effective way to answer the balanced scorecard question, “How do customers see us?”

Raw data contain useful information that communicates a clear and readily understandable message to the person for which the data were gathered.

As a leader behavior, consideration refers to the extent to which leaders do what they said they would do.

Deep-ocean trenches and volcanic arcs result from the collision of two plates at convergent plate boundaries and mostly occur along the margins of which of the following ocean?

According to the “Doing the Right Thing” box, people should dispose of old computers by tossing them in landfills.

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Marketers often appeal to consumers’ needs as defined by Maslow’s hierarchy. Schlage, a lock manufacturer, shows how much protection its locks provide. Clorox developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow?

According to the trait theory, all effective leaders possess a similar set of traits or characteristics.

Full compliance with federal law is enough to ensure that an organization cannot incur liability in sexual harassment complaints.

Quality is typically defined as the customer perception that the product provides an excellent value for its price.