The manager of a community recreation center believes they a…

The manager of a community recreation center believes they are approachable and open to feedback from staff. However, employees feel otherwise, perceiving the manager as dismissive of their concerns. When staff members attempt to bring up issues with facility maintenance and program scheduling, the director insists that everything is running smoothly. Frustrated, employees stop voicing concerns, leading to declining program participation and community dissatisfaction. What does this scenario best illustrate?

The director of a major sports facility has been managing a…

The director of a major sports facility has been managing a large team with a top-down approach. The director makes key decisions without consulting the team, believing this method keeps operations efficient and clear. However, over time, staff members have become disengaged, feeling their insights are undervalued. In response to declining employee morale and some program inefficiencies, the director begins to experiment with more open meetings, asking for feedback, and encouraging staff to suggest improvements. Despite initial resistance from the team, they gradually begin to contribute more actively, leading to better team collaboration and improved performance in several programs. Which approach best describes the director’s initial management style?