Learning to use the Supportive Communication Continua model will provide you with which of the following? 

List and describe the “Three Alternatives Rule.”

Someone who is accommodating is demonstrating:

The window on behavior helps us identify:

Ned’s supervisor insisted that Ned learn a difficult manufacturing process or face discipline.  Ned has been employed with the company for over two years and should have learned this process by now.  Ned runs to Oliver, a co-worker, and asks him for help.  Oliver does not have the time to teach Ned and does not really like Ned.  Ned is a little lazy.  As far as Oliver is concerned, their supervisor can go ahead and fire Ned.  To respond to Ned, which conflict mode will Oliver adopt?

Visualize the “Ladder of Abstraction”. Please list what is at the top and bottom of the ladder and give three examples of the kinds of things located on the ladder.

Describe five characteristics of a person at the self-aware level of ego maturity that influence their ability to resolve conflicts.

Which response to handling conflict provides the best possibility for achieving a win/win outcome? 

List the six steps of the Conflict Resolution through Supportive Confrontation strategy. 

 Individuals generally take one of two distinct approaches to addressing conflict, which are referred to as situational and interest based.