It is important to recognize the many ways in which we can help those who are coping with dying. Sometimes, what helpers can do is simple and obvious, not dramatic and world-shaking. But even when we cannot do something specific to help, all of us—professionals and nonprofessionals alike—can offer a(an) ________________ by actively listening to and staying with dying persons and their significant others.

Caring for persons who are coping with dying is not an activity to be carried out only by people who are specially trained to do so.

_____________ care are services designed to implement the hospice philosophy; a form of palliative care offered near the end of life.

Quality of Life should be considered as much, if not more than Quantity of Life.

Frequently, there is no specific or universal right thing to say or to do, but that does not mean there is nothing to say or to do.

“Similarly, one hospice chaplain reported that in his work he learned that “the biggest problem with those who are seriously ill, especially with a terminal condition, is ________and ___________. People avoid contact because they don’t know what to say dueto feelings of inadequacy and helplessness”.

When trying to establish a sales forecast, after you figure the number of possible customers and your hit rate, the next step is to estimate the average amount of sales per customer.

The proof of a customer relationship management effort is seen in higher levels of customer loyalty in existing customers.

If your company is internet based, your serviceable available market could be as large as your total available market.

Considering the personal selling formula for generating interest in your product or service, cognitive dissonance occurs during the close of the sale.