An overall low-cost position enables a firm to achieve ________ returns despite ________ competition.

Apple combines and packages proven technology in new and innovative ways. This is an example of its use of ________ resources.

According to Michael Porter in his book, Competitive Advantage, a key concept used in analyzing the competitive position of a firm is creating value for ________ that exceeds the costs of production (i.e., margin).

By providing ________ against rivalry, a ________ strategy enables a business to address the five competitive forces.

In the declining stage of the industry life cycle, there are ________ segments, the emphasis on process design is ________, and the major functional areas of concern are ________ and finance.

Complements are products or services that have a________ impact on the________ of the products or services of that company.

This is not one of the four perspectives addressed by the balanced scorecard.

Regarding the value-chain concept, the most important stakeholder interrelationship is between ________ and the organization.

The effective management of diversity can enhance the social responsibility goals of an organization. Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following:

When building sustainability into business operations, companies look at all activities in the value chain. Which of the following is not a direct value-chain activity that would be considered?