Which of the following statements about writing bad-news messages is true?

The use of specialized language can signal to other specialists that you are qualified to communicate on their level.

Ivar is writing an email to Paola, a long-time customer, to inform her that Ivar’s company will not be able to fulfill her recent order of 18-gauge silver wire. What should Ivar do to make this email effective?

Which of the following is most appropriate when denying credit to a customer?

When designing a corporate website, Brianne assigns a different color to each section heading on the home page, such as “About Us” (blue), “Products” (green), and “Locations” (orange). When visitors click on links for those sections, they land on pages designed using the assigned theme colors. This is an example of alignment.

Max is using 12-point type for the body text of his document. Which of the following type sizes is the best choice for the headlines?

Which of the following statements about writing messages following the general indirect plan is true?

Which of the following statements about initials and acronyms is true?

How wide are standard margins in a printed business document?

Which of the following sentences provides the best example of the use of vague words?