Sylvie is a facilitator. She is objective and refrains from sharing her own ideas and opinions on any issue. Which facilitative prevention strategy does Sylvie exhibit?   A.  Getting permission to enforce the process agreements   B.  Staying out of content   C.  Assuring quality of team logistics   D.  Getting agreement on process

Derek is the production head at an automobile company. He is in complete charge of deciding if his company should make or buy a particular component part. Which of the following should Derek ideally do first?   A.  He should research and gather information on the available vendor options in the industry.   B.  He should decide what the end results of the decision should be, cost-saving, superior quality, or total control over supply.   C.  He should decide the course of action he and his team should take to arrive at the ultimate decision in dealing with the issue.   D.  He should generate as many potential alternatives or solutions as possible to help solve his problem.

The two main factors to consider when selecting one of the five conflict management strategies are your goals and the:   A.  varied work styles pursued by you.   B.  importance of relationships to you.   C.  responsibilities allocated to you.   D.  resources available to you.

A team has the option of choosing between two approaches. The facilitator suggests that the team can try both approaches and asks the team members to choose the one that they want to try first. This illustrates the facilitative intervention approach of:   A.  avoiding process battles.   B.  enforcing process agreements.   C.  playing dumb.   D.  checking for agreement.

Identify a true statment about good coaches A. They encourage personal conflict to promote creativity B. They focus on the personality on the ones involved C. They believe in blaming the person rather than the process D. They attend to both personnel an organizational needs

A few months ago, the management at Coral Trio Inc. had devised an action plan to counter its increasing employee turnover. The action plan involved enriching the employees’ jobs by giving them more responsibilities, increasing their salary by 10 percent, and encouraging internal promotions. Currently, the management is evaluating the action plan to see if the employee turnover has been reduced by at least 40 percent. Which of the following stages of the PDCA cycle is Coral Trio Inc. in at present?   A.  Act   B.  Check   C.  Plan   D.  Do

Teamwork results in a systematic approach to problem solving.  

Which of the following statements agrees with the reciprocity/obligation rule?   A.  Reciprocate by giving information, support, or gifts only when people have given you these things first.   B.  Offer gifts, support, and help only when you want something from someone so that you appear generous.   C.  Put across your more costly proposal first and then present a lower cost alternative when offering something.   D.  Use phrases such as “no problem” when you want to respond to others’ acknowledgements.

Which of the following actions should Lisa avoid when she communicates via e-mails at office?   A.  She should copy her boss on important messages that are relevant to him.   B.  She should not leave her boss and significant members of her team out of the loop.   C.  She should directly mail her boss’s superiors, if she has access to their personal e-mail address.   D.  She should send appreciative notes to people with copies to their supervisors.

How can students familiarize themselves with Honorlock software in the course GOVT-2304-V01?