In the process of _____ shares observations of group processes and ensures that hidden problems are dealt with.   A.  harmonizing   B.  gatekeeping   C.  consensus testing   D.  diagnosing

In _____, a person becomes overwhelmed by the multiple options available and never proceeds to selecting one.   A.  cognitive dissonance   B.  analysis paralysis   C.  attribution error   D.  causal ambiguity

Which of the following involves constructive feedback? A. truthful, fair, and not given as a personal attack B. supportive, untimely, and critical situation C. clear, biased, and has no reference to improvement D. subjective, personal, and a general solution

Which of the following is required for successful collaborative decision making?   A.  Taking a stand for one fixed option   B.  Isolating stakeholders from the decision-making process   C.  Considering yourself and the persons involved as one unit   D.  Relying primarily on a logical approach to decision making

The situation in which one or more members of a team slack off, hoping that others will pick up the slack, is referred to as:   A.  free riding.   B.  group-hate.   C.  groupthink.   D.  risky shift.

When Bill, the facilitator of the R&D team, takes the lead at the team meeting by asking the group to begin the meeting by proposing a specific task, Bill exhibits the task-related behavior of:   A.  gatekeeping.   B.  diagnosing.   C.  consensus testing.   D.  initiating.

Sylvie is a facilitator. She is objective and refrains from sharing her own ideas and opinions on any issue. Which facilitative prevention strategy does Sylvie exhibit?   A.  Getting permission to enforce the process agreements   B.  Staying out of content   C.  Assuring quality of team logistics   D.  Getting agreement on process

Derek is the production head at an automobile company. He is in complete charge of deciding if his company should make or buy a particular component part. Which of the following should Derek ideally do first?   A.  He should research and gather information on the available vendor options in the industry.   B.  He should decide what the end results of the decision should be, cost-saving, superior quality, or total control over supply.   C.  He should decide the course of action he and his team should take to arrive at the ultimate decision in dealing with the issue.   D.  He should generate as many potential alternatives or solutions as possible to help solve his problem.

The two main factors to consider when selecting one of the five conflict management strategies are your goals and the:   A.  varied work styles pursued by you.   B.  importance of relationships to you.   C.  responsibilities allocated to you.   D.  resources available to you.

A team has the option of choosing between two approaches. The facilitator suggests that the team can try both approaches and asks the team members to choose the one that they want to try first. This illustrates the facilitative intervention approach of:   A.  avoiding process battles.   B.  enforcing process agreements.   C.  playing dumb.   D.  checking for agreement.