_____ refers to efforts taken to change perceptions and behavior when external and internal demands exceed personal resources. 

If you know you have tendencies toward verbosity, you should avoid:      

Which of the following statements is true of nonverbal messages?        

Ron guesses that Joe is about to talk of his recent vacation, minutes before Joe begins to speak. As a result, Ron’s mind wanders off to consider other stuff and when his attention returns to what Joe is speaking, the latter seems to have gone on an unexpected track. In the given example, it is observed that Ron’s listening is hindered most by:   A.  emotional interference.   B.  selective perception.   C.  rehearsing tactics.   D.  boredom.

Jacob, an employee at a consumer electronics company, is highly enthusiastic about learning new skills, meeting new people, and approaching work-related tasks in a novel way. In the context of the Big Five personality model, which of the following does Jacob best illustrate?   A.  Low agreeableness   B.  Low conscientiousness   C.  High openness to experience   D.  High uncertainty avoidance

Which of the following is an example of an instrumental value?   A.  Salvation   B.  Prosperity   C.  Sense of accomplishment   D.  Compassion

Which of the following activities would be classified as important but not urgent in the time management matrix? 

Ron’s goal is to run in the local marathon next year, even though he usually only jogs briefly around his neighborhood. His first attempt to run 10 miles was a failure as he was only able to complete five miles. Which of the following key behaviors for effective goal setting is Ron lacking?   A.  Being positive   B.  Taking full responsibility   C.  Starting small   D.  Persevering

Rhonda’s voice was unsteady while she presented her ideas for a new advertising campaign during a team meeting. This made her teammates wonder if she was uncertain or nervous. The nonverbal communication component seen in Rhonda’s speech falls under the category of _____. 

Which of the following makes us overestimate internal factors for successes and blame external factors for failures?   A.  Stereotyping tendency   B.  Fundamental attribution error   C.  Self-serving bias   D.  Protectionism