Establishing a receptive mindset refers to the listener’s openness to learn something new.  

Abbreviations in health the health record ______.

Appreciating diversity is an example of a “soft” skill.

One advantage of the indirect strategy is that it respects the feelings of the audience.

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Business writers generally place the topic sentence near the end of a paragraph to serve as a summary.

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

Placing an idea in italic or bold font is an example of achieving emphasis through _______.

Employees in today’s workforce must be prepared to write using a variety of media.