A salutation is a greeting at the beginning of a letter, traditionally consisting of the word “Dear,” the reader’s courtesy title and last name, and a colon.

Chapter 11 discusses four basic principles for designing effective documents. One is proximity. What are two other basic principles discussed in the chapter?

According to Chapter 14, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?

Text printed in uppercase letters is easier to read than text set in a mix of uppercase and lowercase letters.

When obtaining information on products and services from websites, discussion forums, and blogs, it is important not to assume that vendors’ claims are accurate.

The font in this question is sans serif.

According to Chapter 20, there is no absolute distinction between a set of instructions and a manual.

Because a presentation occurs only once, you must work harder than you do when writing a document to direct the audience’s attention to what you say.

What is your degree and major field of study?

Which of the following should NOT be included in a memo?