Even if upset or angry, the fact that you are communicating electronically does not exempt you from accepted norms of workplace courtesy.

Did you speak with an advisor before enrolling in this course and/or was it recommended during your New Student Orientation?

Which of the following best describes “white space”?

If you are asked a question you do not understand during a question-and-answer session, you should first ask for clarification, then respond to the question, and then ask if you have answered the question adequately.

What is your intended career goal?

In most cases, job application letters should not be longer than one page or screen.

In business letters, full block style means that…

A full block business letter is single-spaced throughout, including between the blocks of print (such as body paragraphs).

A _____________ resume highlights what the applicant has done rather than where or when it has been done. It summarizes in general terms the applicant’s experience and potential for adapting to new challenges.

If a serious hazard exists while performing a procedure, it is important to alert the reader by using large print, underlining, bold face, or some other attention getter before the danger point is reached.