I’m sorry for any inconvenience we may have caused is an effective apology statement to include in an adjustment message. 

Podcasts are digital audio programs resembling _______. 

Before using IM or text messaging on the job, be sure you have permission.

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Each and every  is an example of a(n) _______.   

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?

Goodwill messages should be short, selfless, specific, spontaneous, and _______.

Although e-mail has largely replaced memos, you may still need to use the memo format if _______.

Mary Jackson is 95 years old.  While an impatient at General Hospital, she agrees that she does not want to be resusciated if she would have a cardiopulmonary arrest.  She signs a form and the physician documents it in the record.  This best describes a (an) ________ .

If you want to express sympathy immediately after learning of a death or an accident, you might precede a phone call or a written condolence message by _______.