Gamma, Inc., has struggled for industry dominance with Arden…

Gamma, Inc., has struggled for industry dominance with Ardent, Inc., its main competitor, for years. Gamma has gathered and analyzed large amounts of competitive intelligence about Ardent. It has observed as much of the firm’s internal functioning and technology as it can legally, yet Gamma cannot understand why Ardent has a competitive advantage over it. The source of Ardent’s success is:

William Ackman is a hedge fund manager who owned a large sha…

William Ackman is a hedge fund manager who owned a large share of J.C. Penney stock. He was also a member of the J.C. Penney board. He tried to get the CEO fired, but the board and top management said he breached his boardroom duties when he publicly disclosed information about the CEO search and financial condition of the company. He resigned from the board of directors. This is an example of a contentious relationship between: 

Sandy, a line manager on the production floor at Oakway Indu…

Sandy, a line manager on the production floor at Oakway Industries, is an entry-level manager. Sandy has a strong commitment to the Oakway’s vision and mission. She has good relationships with workers on her line as well as with employees throughout Oakway. Sandy is able to make decisions on the fly to keep the line moving, and other line managers often ask for her help in troubleshooting different situations. Which of the following best characterizes Sandy?

Charmed by Claire is a successful retail boutique that sells…

Charmed by Claire is a successful retail boutique that sells women’s accessories. Claire, the owner/manager, knows that women have many options when buying jewelry.  When customers enter her store, they are greeted by name and given prompt, friendly attention.  Customers return to the store because the service is excellent.  Claire says the most important decision she makes is hiring the best staff because customer service is vital to her business.  Customer service is a(n):