You are a pharmacy intern serving a patient at the counter o…

You are a pharmacy intern serving a patient at the counter of a community pharmacy. The patient is frustrated because their refill prescription is not ready yet. The patient begins to yell, “How is it not ready yet? Do you even know how to do your job?”. Which of the following responses would be most appropriate in de-escalating this angry patient?

RJ, an 8-year-old child who is otherwise healthy, presents t…

RJ, an 8-year-old child who is otherwise healthy, presents to the pharmacy with their parent to pick up a new prescription for an antibiotic. You identify the child is in the concrete operational cognitive development stage.  Which counseling strategy is most appropriate for this child?