Buyers are powerful when:

Outsourcing is the:

Capabilities typically come from:

According to the five forces model, an unattractive industry would include all of the following characteristics EXCEPT:

Compared to tangible resources, intangible resources are:

Because firms combine tangible and intangible resources to create capabilities:

Suppliers are powerful when:

The corporate research division of Siemens files, on average, 25 patents a day.  The patents are a(n) __________ resource.

For a restaurant business dependent on drive-thru customers, the major cost disadvantage independent of scale would be if:

__________ provides the firm with new and up-to-date skill sets, which allow it to adapt to its environment as it encounters changes.