Which of the following is considered an external factor of stress?   A.  Emotional state   B.  Inefficient work environment   C.  Perspective on life   D.  Attitudes to failure

Which of the following statements is true of gender-based differences in communication styles?   A.  Women are perceived to be very clear when giving instructions.   B.  Men use communication to assert their status and request action.   C.  Men tend to be indirect, vague, and apologetic when they speak.   D.  Women tend to use direct, succinct language.

Margaret has joined as a trainee in an insurance firm and works with the data analytics team. Though good at her work, she lacks mathematical skills and is not well-versed with computers. In setting her goals during a performance review meeting with her manager, she states, “I need to improve my miserable computer skills and my limited ability in Math.” Which of the following key behaviors for effective goal setting is Margaret lacking?   A.  Being realistic   B.  Being positive   C.  Taking full responsibility   D.  Starting small

Which of the following benefits of goal setting helps individuals to measure success?   A.  Perseverance   B.  Purpose   C.  Motivation   D.  Productivity

Paraverbal communication cues include:   A.  voice volume.   B.  facial expressions.   C.  eye contact.   D.  postural change.

Which of the following stress management strategies primarily involves engaging our ability to recall a special place or memory and invite the same positive feelings or sensations to return?   A.  Progressive muscle relaxation   B.  Visualization   C.  Guided imagery   D.  Mindfulness-based stress reduction

Which of the following statements is true of values?   A.  Terminal values are the “hows” of goal setting.   B.  Instrumental values are the “what’s” of goal setting.   C.  Tangible values are the standards of behavior by which we achieve desired ends.   D.  Intangible values can be defined differently for each person.

Which of the following is a trend in today’s business environment?   A.  Slow decision making is seen to result in success.   B.  Business decisions are seldom being made in team environments.   C.  Organizational structures have become flatter and more participative.   D.  The accessibility to information has become more limited.

_____ individuals see their group-related customs or beliefs as “right” and evaluate others’ beliefs or practices against this yardstick.   A.  Polycentric   B.  Ethnocentric   C.  Egocentric   D.  Geocentric

Gerald manages the marketing team in his company. Most of his team members are new to the organization. Which of the following practices would best help Gerald in building trust within his team?   A.  Facilitating self-disclosure among his team members   B.  Encouraging his team members to focus on self-protection   C.  Being judgmental when his team members share their ideas   D.  Micromanaging his team members