You are assigned a group project in class. Your group is less than ideal and you feel that you are doing all the work. This upsets you because they are not doing anything to get the grade you deserve. You send out an email contaiing the content about the PowerPoint you will use to present the next day in class. Shortly after you send out the email, you change the whole topic present the next day in class. Shortly after you send out the email, you change the whole topic and PowerPoint. You believe that if you are prepared the next day and the others are not, the professor will really know who did all the work. This is an example of which anger mismanagement style?

Which of the following stress hormones are released from the Adrenal gland? (Mark TWO)

In January 2009, the exchange rate between USD and CAD is about Can$1=$1.3. Nowadays it is about Can$1=$0.9. So, we can see that Canadian dollar has been __________ in value compared with USD.

Which of the following anger management techniques involves changing the way you think?

You are trying to study at home in your apartment but your roommates are so loud that it is hard to concentrate. You are thinking to yourself that they are super inconsiderate and selfish. You are frustrated with the situation since you have spoken to them about this before. Define mindfulness and explain how you can change your perception of the situation to be more mindful and not get caught up in your emotions.  

Describe the time management matrix. How is it used for time management (describe each quadrant and how to use them to plan and get things done)? (4 points) What makes an activity URGENT or IMPORTANT? (2 points) How is it used for stress management? (4 points)

SMED primarily aims to:

Please read the following passage. Once done, start the quiz, which is related to this passage. There are both Multiple Choice and True/False Questions. Lean Operations: A Holistic Approach  In this chapter, we will explore the foundational concepts and advanced techniques that drive Lean operations. By understanding the various factors contributing to process efficiency, organizations can enhance productivity and reduce waste, thereby fostering a culture of continuous improvement.  The Foundation of Lean (Paragraph 1-4)  To build a solid Lean foundation, organizations start with fundamental principles. The 5S method—Sort, Set in order, Shine, Standardize, and Sustain—keeps workplaces organized and tidy. Reducing muda (waste) is essential, as it helps streamline flow and enhance efficiency. Techniques like Just-In-Time (JIT) allow resources to be utilized precisely when needed, while Overall Equipment Effectiveness (OEE) tracks the efficiency of production processes, ensuring progress is consistently measured.  To improve workflow, metrics like OEE and Key Performance Indicators (KPI) are crucial. Lean concepts such as 5S create the fundamental order needed, while JIT enables ongoing workflow improvement by ensuring materials arrive as needed. The importance of workplace organization cannot be overstated—methods like Kaizen, which emphasizes continuous small improvements, and Total Productive Maintenance (TPM), which focuses on equipment reliability, can help maintain high-performance standards. Simple practices like Gemba walks, where managers visit the shop floor, further enhance productivity by providing a direct understanding of work processes.  Sustaining operational excellence involves highlighting inefficiencies through Value Stream Mapping (VSM). Lean metrics like First Pass Yield (FPY) and methods such as the Plan-Do-Check-Act (PDCA) cycle are effective in reducing waste and driving consistent improvements.  Advanced Lean Practices (Paragraph 5-8)  Lean also extends to more advanced concepts that drive deeper, systemic changes. Genchi Genbutsu, a practice that requires managers to observe work directly, ensures that decisions are based on first-hand information. Jishu Kanri encourages worker autonomy, allowing teams to self-manage and take ownership of their processes. Transformative change, often termed Kaikaku, is another critical aspect of Lean, focusing on making radical improvements in a short timeframe.  Kata provides a structured approach to continuous skill improvement, enabling teams to evolve their capabilities systematically. Genchi Genbutsu supports this by promoting real-time understanding, while Shojinka—the practice of flexible workforce allocation—ensures resources are used where they are most needed.  Rare practices like Nemawashi, which involves building consensus before making decisions, help ensure team alignment, particularly during Kaizen events where significant changes are introduced. Sanmitsu, another advanced concept, works to minimize redundancy and inefficiency in processes.  Leadership plays a crucial role in Lean transformations. Hancho, or team leaders, support these changes, while Nemawashi fosters collaboration before significant decisions are made. Chaku-Chaku, a method for creating optimized production layouts, boosts efficiency and minimizes production lag times.  Core Lean Tools and Techniques (Paragraph 9-12)  Several core tools form the backbone of Lean practices. The 5S methodology helps maintain a well-organized workspace, while Gemba walks reinforce the presence of management on the shop floor, ensuring firsthand insight into operations. JIT is essential in reducing excess inventory and ensuring that resources are allocated effectively.  The PDCA cycle is central to continuous improvement, providing a structured approach for testing and refining processes. Kanban boards make workflows visible, allowing teams to track tasks in real-time. Techniques like the 5 Whys help identify the root causes of problems, while SIPOC diagrams provide a clear overview of processes by identifying Suppliers, Inputs, Processes, Outputs, and Customers.  Takt time helps regulate workflow to meet customer demand, while Poka-Yoke ensures error-proofing in processes, reducing the likelihood of defects. One-Piece Flow minimizes work-in-progress inventory, contributing to higher quality and fewer errors. VSM helps pinpoint inefficiencies, allowing for targeted improvements.  Total Productive Maintenance (TPM) encourages workers to proactively maintain their equipment, ensuring reliability. Single-Minute Exchange of Dies (SMED) reduces changeover times, which is critical for maintaining flexibility in production. Voice of the Customer (VOC) captures customer feedback, offering valuable insights into how processes can be improved to meet customer needs.  Cultural and Systemic Lean Approaches (Paragraph 13-16)  Lean is not just about tools and techniques—it’s also about fostering a culture that supports continuous improvement. Genchi Genbutsu emphasizes on-site verification, ensuring that managers understand the real conditions. Seiketsu, which translates to cleanliness, is key to maintaining a productive environment. Dojo training centers are used to develop the practical skills necessary for implementing Lean effectively.  Monozukuri embodies the spirit of making things, focusing on craftsmanship and quality. Heijunka, or production leveling, aims to smooth out variations in production, ensuring a consistent flow of work. Kata helps develop systematic improvement habits, and Mitsugi assures that quality is maintained across all processes.  Encouraging workers to submit improvement suggestions through Teian helps create a sense of ownership. Environments like Aoi Mori and Chie no Mori are conducive to knowledge sharing and innovation, helping teams thrive through shared learning.  Collaboration and transparency are also central to Lean success. Kyoryoku promotes teamwork, while Obeya rooms provide a central space for cross-functional collaboration. Shojinka ensures workforce flexibility, allocating resources where they are most needed. Shitsuke, which represents discipline, ensures that teams adhere to standardized practices, fostering long-term sustainability in Lean operations. Heijunka aligns workload across processes, ensuring smooth and efficient operations.  In conclusion, Lean is a comprehensive system that involves both technical tools and cultural changes. From foundational principles like 5S and JIT to advanced practices such as Kaikaku and Nemawashi, Lean encompasses a wide range of strategies aimed at enhancing productivity, reducing waste, and building a culture of continuous improvement. By applying these principles consistently, organizations can achieve operational excellence and foster resilience in their processes. 

Hancho refers to inventory reduction.

You get back to your brand new car from a long day at school and you find a big dent in the side of the car presumably from where another person’s car door hit yours. There is no note. You are so angry. You think to yourself, “This is BYU. How in the world would someone do this to my car and not own up to it.” “This is so unethical.” “Students at BYU or so selfish.” “You would think that at a religious university people would be honest.” The more you think about it the angrier you get. What are the steps in Anger Inoculation?  How would you apply these steps to this situation? Do it for just this one situation and assume you are moderately angry (68 on a scale of 0 to 100).