The first and perhaps most critical task in clinical case management is:

In times of crisis, a common occurrence is:

The right to service means:

Modeling or observational learning is an important concept in:

Social change:

Assessment is concerned with:

The human service worker has one particular tool, always available, that can be of great assistance in his or her work. That tool consists of:

The token economy:

The most common treatment used by the medical or psychiatric model is:

Following World War II, people in the United States began to realize that things were not going well with the traditional helping systems and social welfare services. The most important realization was: