Josie is starting a new job. This job is not only new to her, but it was a role created especially for her and her skill set. On the first day, she went to an orientation with all of the new employees starting for the organization. After that, her supervisor said that she was on her own to figure out how she wanted to figure out the new role. Josie’s training was both ________ and ___________.

When working in an organization, a(n) _______________ can help the day go smoothly. You have a good idea of what generally goes on, what needs to be done, and what is expected of employees. 

According to Schein, the internal culture will always remain the same. It is the external culture that changes. 

You are assigned a group project for your COMM 6000 class. In the initial project meeting, the group decided that there was no need for a leader. Everyone agreed that this project was important to their grade and maximum effort would be put in to the project. One group member starts to respond slowly to messages. Everyone else is concerned that they are not doing their part. You and another group member decide to have a conversation with the struggling group member. You are using ____________ in the hopes that the peer pressure will keep this group member in line. 

A grocery store manager reads about _______ theory and decides to try the time and motion studies to see if it makes stocking the shelves easier. The manager observes and times all of the stock persons and sees who has the fastest and most efficient ways of stocking. After observing, the most effective method was chosen and taught to all of the stock persons.

A historian is trying to write a book about the history of a now-closed factory in her town. There aren’t many people who worked there that are still alive, so she is relying on _________ to determine the culture, or what it was like to work there. She is studying old photos from the library, documents from public records, and some diaries of employees that were loaned to her for the project.  

The Hawthorne Studies showed that the employees valued the attention placed on them, not necessarily the environmental factors. They were important because they were treated as people with valuable input and not just cogs in the machine. 

The Handy Contracting Co. operates with a definite hierarchy. Within that, the contractors are at the top. During their weekly scheduling meetings, the contractors often complain about employee ability and motivation. They collectively believe that unless they are on the job site and closely monitoring the employees, that they will be slow and nothing will get done. What type of management style is reflected in this thinking?

Eden works in a shop specializing in wine and cheese imported from France.  The owners have asked everyone to say, “Bonjour!” to all customers entering. This feels fake to Eden and she chooses to exert her _____________ and just say, “Hello! How many I help you?”

Luke is working really hard taking a full course load and is working part-time and serving on the executive committee of his fraternity. On Thursday, Luke really needs to be studying for a final, but there is a fraternity meeting where he will be asked to vote on an important issue. His work just called and asked if he could pick up a shift that night. Luke is experiencing a lot of _____ conflict in this situation.