Albert owns a small ice cream shop. He challenges the way ic…

Albert owns a small ice cream shop. He challenges the way ice cream shops have traditionally done business. For example, he recently made sprinkles free when you order a double scoop. Which element of transformational leadership do we see most clearly in this description of Albert?

You are a pharmacy intern serving a patient at the counter o…

You are a pharmacy intern serving a patient at the counter of a community pharmacy. The patient is frustrated because their refill prescription is not ready yet. The patient begins to yell, “How is it not ready yet? Do you even know how to do your job?”. Which of the following responses would be most appropriate in de-escalating this angry patient?