The primary matter faced by an organization that must be addressed for the organization to survive, excel, or achieve a major strategic initiative is the __________.

Southwest Airlines, founded in 1977, has always differed from the traditional airline industry in many ways. A few examples of this would be the strong sense of company loyalty from passengers and employees and their stock ticker (LUV) to pay homage to where they originated (Love Fields). These would both be examples of SouthwestÕs __________.

A new pizza chain restaurant has just opened in your community. They have a huge pizza sign on top of the building to attract attention. The chain has been well known for their human resource management. They have a robust infrastructure and have been profitable in other recent openings. Based on this information, what 2 support activities and 1 primary activity is the chain performing well?

Expenses that are easily traced and assigned to a specific department because they are incurred for the sole benefit of that department are called:

Return on investment can be split into which of the following two measures?

The following data is available for the Glitter Services Department of Butterfly Fairy Co. Revenues and Expenses Sales $ 435,975 Cost of Goods Sold  217,365 Expenses:      Supplies-Direct 81,510    Salaries-Indirect Allocated 107,100     Rent-Direct 15,000     Insurance Expense (direct) 2,500    Depreciation-Indirect Allocated 12,000   Required: Determine departmental contribution to overhead for the Glitter Services Department. ***Show your work for full credit.***

Which of the following is not one of the perspectives used to analyze performance using the balanced scorecard?

In a decentralized organization, decisions are made by managers throughout the company rather than by a few top executives.

The accounting rate of return uses cash flows in its calculation.

Within an organizational structure, the person most likely to be evaluated in terms of controllable costs would be: