Goodwill messages that follow the five Ss will be _______.

Business letters are necessary for situations requiring (a) a permanent record; (b) persuasive and well-considered presentation; (c) formality and sensitivity; and (d) _______.

Slashing wordy expressions means _______. 

Deadlines and action information should be included in the body of an e-mail message or memo.

Some advantages of texting and instant messaging include immediacy and cost. 

In writing a sympathy note be sure to _______.

Each and every student will be required to participate in one group writing project contains a redundant expression.

Both e-mails and memos have four key guide words calling for a subject line, a dateline, the identification of the sender, and _______.

Expressions such as pursuant to your request and thank you in advance increases the professionalism of business messages.

Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.