The chief of your new and highly successful ACO says, “Presc…

The chief of your new and highly successful ACO says, “Prescription drug costs for some of our outpatients can bankrupt them. They don’t fill their scrips, and then they turn up in the ED, where we either get Medicaid or write it off. Can we set up a PIT to find the best solution?” “Sure, doctor,” you reply…

You’re an intern at a high-performing HCO with a community h…

You’re an intern at a high-performing HCO with a community health mission. Your preceptor says, “We’re about to start our annual review process. We need to put together the book for the board retreat. Here’s last year’s. Look it over. It was organized into ‘Customers/Market,’ ‘Med Staff and Associates,’ ‘Insurance Trends,’ and ‘Financials.’ I wonder if we can organize it better?” It’s clear this isn’t an amateur effort, so you’ll start with something like, “Last year’s arrangement was certainly strong. Do you think we should add a section about…”

You’ve been working for two years at an HCO that works hard…

You’ve been working for two years at an HCO that works hard at maintaining an environment where all associates are empowered and motivated to meet their customers’ needs. A woman you knew in college moves to town. She’s now an experienced baccalaureate-prepared nurse, and she asks if she should apply to your HCO or a competitor. You say: