A business analyst is working on a project to improve the cu…

A business analyst is working on a project to improve the customer support system for a telecommunications company. The current system has many issues, including long response times, inefficient ticket management, and poor customer satisfaction. The analyst has gathered feedback from users and stakeholders and now needs to conduct a comprehensive investigation into the system’s deficiencies to guide improvements. Which requirements analysis strategy should the business analyst use to systematically examine and understand the current system’s issues?

Ações em progresso no passado: O que acontecia? When you got…

Ações em progresso no passado: O que acontecia? When you got home yesterday, everyone in your family was busy doing something. Describe what they were doing using the imperfect form of the verb in parenthesis.  MODELO: Quando eu cheguei em casa, você __limpava___   (limpar) seu quarto.  1. Quando eu cheguei em casa, minha mãe (1) (falar) no telefone com a minha avó. Elas (2) (rir) muito. 2. Quando eu cheguei em casa, meu pai (3) (beber) água na cozinha. 3. Quando eu cheguei em casa, meus irmãos (4) (vestir) suas fantasias, porque nós (5) (preparar-se) para as festas de carnaval.