Lila is training to be a crisis hotline operator. As part of…

Lila is training to be a crisis hotline operator. As part of her training, she role-plays situations where she is talking to people over the phone who are in a crisis, to specifically practice how she needs to speak with callers. Considering this training method, what skills is Lila developing?

Nina has required her staff to print, sign, and submit their…

Nina has required her staff to print, sign, and submit their reimbursement requests via paper. Starting next month, though, her staff will no longer be required to complete this process via paper. Instead, the staff will submit their reimbursement requests electronically, via a new online portal. This process saves time for Nina and her employees. What type of job design technique does this scenario illustrate?