Alish, Alex, Lauren, and Helen are working together on a cla…

Alish, Alex, Lauren, and Helen are working together on a class project. At the beginning of the project meeting, Helen says: “Everyone, our team project is due in one week. Do you have any questions about the guidelines and evaluation criteria posted on Canvas?” At the end of the meeting, Lauren says to Helen: “Thank you for leading our team meeting today. You did a great job.” Based on this scenario, Lauren is playing the __________ and Helen is playing the __________.

Lila is training to be a crisis hotline operator. As part of…

Lila is training to be a crisis hotline operator. As part of her training, she role-plays situations where she is talking to people over the phone who are in a crisis, to specifically practice how she needs to speak with callers. Considering this training method, what skills is Lila developing?