Both e-mails and memos have four key guide words calling for a subject line, a dateline, the identification of the sender, and _______.

Expressions such as pursuant to your request and thank you in advance increases the professionalism of business messages.

Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.

Katelyn is writing a letter to thank a potential employer for her job interview. Which of these sentences contains modern expressions Katelyn should use?

I’m sorry for any inconvenience we may have caused is an effective apology statement to include in an adjustment message. 

Podcasts are digital audio programs resembling _______. 

Before using IM or text messaging on the job, be sure you have permission.

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Each and every  is an example of a(n) _______.   

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following states the purpose in a way that could be used to start the email message?