The purpose of any letter may be to inform, to create understanding and acceptance of an idea, to stimulate thought, or cause lack of action.

The voice you project is determined by how well you can demonstrate the following elements:

The six C’s of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.

Write the state for the following two-letter abbreviation: OK (You will NOT receive credit for misspelled words!)

To give the person ample time to answer, allow the telephone to ring at least

Write the two letter abbreviation for the following state: Maine

Whether employees report their observations of misconduct depends on a number of factors, including the company’s negative response when misconduct was reported in the past.

A verbal communication can mean a telephone conversation, a voice mail message, a formal meeting, or even an informal chat with a coworker at lunch.

People use secondary emotions to shift the focus from themselves to others, usually blaming or criticizing others.

List three (3) things to avoid when handling angry callers.