Patient Satisfaction Surveys are ineffective in providing insights into the quality of healthcare delivery.

What is the main purpose of Risk Management in healthcare organizations?

Medical errors are always reported and investigated thoroughly in all healthcare facilities.

Which type of nursing diagnosis/clinical problem includes evidence and defining characteristics?

External benchmarking is the comparison of data and practices with other healthcare organizations.

The LPN notes the client has become confused after medication administration and is planning to notify the health care provider by telephone. Which technique would be most appropriate to use when communicating with the health care provider? Note: You are now beginning the exam. Please show both sides of your whiteboard to the camera.

Why is incident reporting critical in risk management?

A nurse is preparing to observe and gather objective data of the client’s skin integrity. The client has visitors in the room. What should the nurse do?

Total Quality Management (TQM) emphasizes long-term success through customer satisfaction in healthcare organizations.

The focal point of nursing is the nurse-client relationship. What must nurses consider about themselves when caring for clients from other cultures?