In which format should a short informal report that will stay inside your organization be written?

If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and claims.

If you are worried that the indirect strategy seems manipulative, you should use the direct strategy to break the bad news bluntly even though the direct strategy may cause hard feelings and pain.

A report that condenses a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read is a _______.

First-person pronouns and contractions are acceptable in business reports.  

An effective direct-mail sales letter _______.

Meeting minutes should include the precise wording of motions, including a count of votes and actions taken.  

Employee morale can be supported when communicating to employees about major events that affect them and their jobs by delivering the news _______.

In denial messages you must establish the proper tone and use you statements such as You would have known that cash refunds are not available if you had read the receipt.

In which part of a persuasive request should you build interest, explain the purpose of the request logically and concisely, prove its merit, and reduce resistance?