Anticipating guest needs is a combination of close observation and being able to interpret nonverbal communication from the guest. This is also referred to as “________________.”

If a guest cannot decide on what to order, the server should ask another server to wait on that customer.

If a guest becomes ill during the meal or is choking, the server should immediately:

____________beer is a lager that is generally heavier, darker, and sweeter than regular beer.

Exceptional customer service can be summed up as “__________________” in a professional, competent, and timely manner.

____________wines are pale to gold in color and darken as they age; they range from dry to sweet and are served with poultry and fish.

An experienced server will quickly recognize when the price of the menu is a serious factor for guests and will:

____________is made with half drip coffee and half steamed milk.

Which primary cortical center is described in the following sentence: “This cortex serves a special sensory function, resides near the orbital surface of the frontal lobe, contains paleocortical areas instead of neocortical tissue, and does not have a defined direct thalamic relay center.”?

The substantia gelatinosa is located in which spinal cord Rexed’s laminae?