Speech analytics is heavily used in the customer service department to help improve processes by identifying angry customers and routing them to the appropriate customer service representative.

Data visualization tools move beyond Excel graphs and charts into sophisticated analysis techniques such as pie charts, controls, instruments, maps, time-series graphs, and more.

Veracity includes the uncertainty of data, including biases, noise, and abnormalities.

What are factors considered to be true, real, or certain without proof or demonstration?

Primary key is a field (or group of fields) that uniquely identifies a given record in a table.

The four primary traits of the value of information are levels, formats, granularities, and type.

Determining if information is updated weekly, daily, or hourly is an example of an accurate characteristic of high-quality information.

The primary purpose of a data warehouse is to combine information.

Data models are logical data structures that detail the relationships among data elements by using graphics or pictures.

Competitive monitoring can compare two or more data sets to identify patterns and trends.