People use secondary emotions to shift the focus from themselves to others, usually blaming or criticizing others.

List three (3) things to avoid when handling angry callers.

A patient arrives to the emergency room via EMS with shortness of air and is retracting. During the patient interview it is noted that the patient has a smoking history and has smoked a one pack of cigarettes a day for the last ten years. Calculate the patient’s pack-years.  Round to the nearest whole number.  _______

Voicemail has many advantages EXCEPT which of the following?

What is the theme of D. Rossetti’s “The Blessed Damozel”?

Please match correct structure name with its correct location.

Skeletal muscle fibers are made of which of the following?

Lake Okeechobee is the second largest lake totally in the United States and the largest lake in Florida, however this Lake has faced and faces many environmental challenges.  The environmental situation of Lake Okeechobee been of great environmental concerns.Give an account of past history and its relation to the Florida Everglades and the red tides on the Golf Coast.    

Describe at least four types of ocean currents.

Damages that pay for actual monetary losses, for future monetary losses, and for mental anguish and inconveniences are called