Utilization management in healthcare involves assessing the necessity and appropriateness of services provided to patients.

Standardized communication tools like SBAR are designed to improve hand-off procedures.

Telehealth encompasses a broader range of non-clinical services delivered remotely.

Match the health literacy concepts to their implications in patient care:

What does the term ‘telehealth’ generally encompass?

What does the acronym ‘TJC’ stand for in the context of healthcare quality and risk management?

In the context of healthcare regulations, what does the term ‘corporate liability’ refer to?

Match the elements involved in effective communication during handoffs to their descriptions:

Effective handoff communication should involve minimizing any interruptions.

Patient dissatisfaction has no effect on the likelihood of pursuing lawsuits.