Room Elements Room Elements is a home decorating company tha…

Room Elements Room Elements is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Delphine is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Delphine thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on. ​ Another issue that Delphine wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Delphine has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.Refer to Room Elements. What would be an alternative to specialization if negative consequences were to develop at Room Elements?

EMA Inc. Ethan Martinez owns EMA Inc., an advertising agency…

EMA Inc. Ethan Martinez owns EMA Inc., an advertising agency. At present, the company focuses solely on advertising. However, Ethan plans to expand the company’s focus to include all the major elements of an organization’s promotional mix. Ethan feels that expanding the focus in such a way will allow the firm to meet customer needs in a more coordinated fashion. Currently, the firm organizes its work according to the media being used. Ethan believes this is the most effective way to subdivide advertising. Because television is one of the most widely used advertising media, the company spends most of its time on television advertising. EMA knows what it takes to get the job done, and it is committed to success. ​ Refer to EMA Inc. As Ethan plans to expand the company’s focus to other major elements of the promotion mix, which of the following should he focus on if he wants to help his clients create and maintain favorable relationships with their various internal and external groups?

The Craft House Penny works for a retail shop called The Cra…

The Craft House Penny works for a retail shop called The Craft House. Penny was often quite rude to customers when they annoyed her. One morning, her supervisor asked Penny into her office and informed her that her behavior was unacceptable. To be rude to one customer could cause several customers not to come back. Penny’s supervisor told her that retaining a customer is much cheaper than trying to get a new one. After their constructive discussion, Penny’s boss told her that she wanted her to go out on the floor that day and attempt to be more helpful to customers.   Over the next few months, Penny began to help customers learn more about the different products in the store and often explained why the customer might want to purchase one product over another. In doing so, she realized the importance of her role in the retail shop and began to truly enjoy her job. She started to think about the future of the company. She even thought that the company could do very well if it were to sell its products on eBay. When she brought this idea to her boss, her boss thought it was excellent, and asked Penny to look further into the pros and cons of her idea.   After evaluating Penny’s research, her boss decided to move forward with the idea, asking Penny to head up this new venture for the company. Penny then realized that retail is not just about making the sale; the customer should be the focus of all operations. Penny now looks up to her boss and is very glad that she was there to mentor her.  Refer to The Craft House. Penny should understand that all of the following are different types of utilities except _______.