The extent to which customers recognize and are willing to accept variation in service performance is called the ____________: 

A primary goal of firms at the friendship stage of the relationship is: 

A florist had promised to have the bridal flowers delivered to the wedding rehearsal dinner by 6 p.m. Because of vehicle problems, the flowers did not arrive until the meal was nearly over and the bride and her mother were very upset. To show how sorry he was for the poor service, the florist put extra flowers in the bridal bouquet and gave each mother and grandmother a free orchid corsage. The bride and her mother were extremely pleased with the extra flowers and have recommended the florist to a number of their friends. The florist is wondering if he shouldn’t deliberately underdeliver other jobs, compensate the consumer with some upgrade and benefit from even more positive feedback. The florist is responding to the: 

Home Design is a reasonably priced source for home decorating items like bronze bookends and silver candlesticks. Until its recent remodeling, customers who happened into the store were often disappointed because they expected the store to be a discount store. The front of the store had some masonry damage. Its parking lot needed repaving. Its store windows were stained and one was cracked. Now customers who enter the store expect to find unique decorating items because the outside of the store is so tastefully done. This change in servicescape was a way to narrow provider _____ of the gaps model of service quality. 

What is your interpretation of the ABG?  Include acid-base status and oxygenation. 

How would the above blood gas affect the serum potassium level? 

For the following ABGs provide a complete interpretation (acid-base status and oxygenation), calculation of the P/F ratio, A-a gradient, and CaO2. The barometric pressure is 760 mmHg.    pH PaCO2 PaO2 HCO3- SaO2 FiO2 Hb 1 7.10 60 53 18 82% 35% 15 2 7.60 26 42 25 71% 21% 16 3 7.39 58 254 33 100% 50% 12 4 7.30 30 90 14 96% 24% 14 5 7.64 62 87 34 90% 40% 10     #1.     #2.     #3.     #4.     #5.

Forms of heparin that may be used inside a syringe used to draw an ABG include: Sodium heparin Low molecular weight heparin Lithium heparin Lyophilized heparin

The most prevalent extracellular cation is:

What is your interpretation of the ABG? Include acid-base status and oxygenation.