______ characterizes the listener’s feelings. (Example: “When you , I feel ”)

Which of the following is not one of the three softening techniques?

Which nonverbal behavior can be interpreted as readiness or aggression?

The irritations that arise from the way a company delivers its products or services is known as:

A set of standards that companies develop to help provide their employees with guidance about what is appropriate to wear to work is called:

Listening with your whole mind and body is known as:

The ability to solve problems, resolve differences, and capture opportunities involves:

______ arise when customers become dissatisfied with a competitors products.

When a listener attempts to throw aside a speaker’s problems by switching to a more comfortable topic, it is known as:

The process of extracting patterns from data located in the data warehouse is called: