In large organizations, the potential exists for different parts of an organization to pursue its own goals rather than the overall company goals. Proper ________ can help to resolve conflicts when they arise.

In 1977, Kenneth H. Olsen, then president of Digital Equipment Corp., announced that there was no reason for individuals to have a computer in their home. Long since disproven, this is an example of

Scenario analysis draws on a range of disciplines and interests. It is a more ________ approach to forecasting.

Capabilities that exhibit causal ambiguity are difficult to imitate.

Managing a knowledge intensive workforce is very challenging. The best way for a firm to manage its workforce is to

Airlines such as Emirates exploit the profit pool for competitive advantage by adding fees for a variety of services such as access to airport lounges.

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies), firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

New communication technology can impact seemingly unrelated industries such as the airline industry. This would be an example of a

The difference between the market value and book value of a firm is its social capital.

The five-forces model helps to determine both the nature of competition in an industry and the profit potential for the industry.