Data that come from reading what others have experienced or observed and recorded is called _______ d ata .

Informational reports often describe periodic, recurring activities as well as situational, nonrecurring events.

Primary data _______.

In which format should a short informal report that will stay inside your organization be written?

If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and claims.

If you are worried that the indirect strategy seems manipulative, you should use the direct strategy to break the bad news bluntly even though the direct strategy may cause hard feelings and pain.

A report that condenses a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read is a _______.

First-person pronouns and contractions are acceptable in business reports.  

An effective direct-mail sales letter _______.

Meeting minutes should include the precise wording of motions, including a count of votes and actions taken.