What are the overarching goals of marketing? (Select all that apply.)

Culture change within nursing homes was initiated by the:

The nursing staff on a critical care unit thought that professional growth could be enhanced. Which of the following interventions would support empowerment of the nursing staff? (Select all that apply.)

A nursing manager recognizes that the changes that she is expected by administration to implement will be met with staff resistance. She is committed to determining the root of the resistance and communicating positively with her staff. The nurse manager’s actions characterize her as a(n):

A nursing unit has demonstrated lower patient satisfaction scores during the last quarter. The manager of the unit has formed a small team to set long- and short-term goals for the unit with action plans to increase patient satisfaction. This is an example of which management process?

The charge nurse is making assignments on a surgical unit. Which client should be assigned to the least experienced nurse?

The first step of the strategic planning process is to:

The primary hospital _____ is the care that is delivered by nursing staff.

The nurse manager within a small department has requested that the staff decide department coverage over the holidays. The department is not associated with patient care and serves as a supportive role to the organization. The staff is to present the manager with the coverage plan during the month of December. This is an example of which type of decision?

The purpose of a root cause analysis (RCA) is to: