The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include: (Select all that apply.)

A self-report rating is an important component in the appraisal process. The self-report promotes: (Select all that apply.)

Jenny is an advanced practice nurse on the telemetry unit. How might Jenny’s skills be used to contribute to a culture of evidence-based practice? (Select all that apply.)

The goals of meaningful use include: (Select all that apply.)

E-mail is a great tool for communication. When should e-mail not be used? (Select all that apply.)

Inappropriate or illegal questions that should be avoided during the interview include which of the following examples? (Select all that apply.)

What are the primary purposes and benefits of EHRs? (Select all that apply.)

Most strategic plans result in a written document. Strategic plan documents generally contain which of the following sections? (Select all that apply.)

There are three major issues in cross-cultural communication. They are: (Select all that apply.)

A staff nurse came in to work the 7 PM to 7 AM shift. She had met her friends for “happy hour” earlier in the evening. Her breath smells of alcohol. If this nurse is allowed to provide care for patients, she may be at risk for: