Which of the following responses may occur related to stress? (Select all that apply.)

During periods of stress and change, which of the following strategies should managers use to provide emotional support to staff members? (Select all that apply.)

An organization with a flat structure has minimal layers of management. What are some of the advantages of a flat organizational structure? (Select all that apply.)

Nurse managers are responsible for developing the unit culture supporting innovation and evidence-based care. The nurse manager can facilitate and support EBP work by: (Select all that apply.)

A group of nurses is showing resistance to changes the manager is making with regard to staffing. Which of the following ways can the manager deal with the emotionality of the situation? (Select all that apply.)

The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include: (Select all that apply.)

A self-report rating is an important component in the appraisal process. The self-report promotes: (Select all that apply.)

Jenny is an advanced practice nurse on the telemetry unit. How might Jenny’s skills be used to contribute to a culture of evidence-based practice? (Select all that apply.)

The goals of meaningful use include: (Select all that apply.)

E-mail is a great tool for communication. When should e-mail not be used? (Select all that apply.)