Effective managers utilize a wide array of data in making decision. Which of these techniques is used to build process improvement models?

.The nurse manager is dealing with a situation between two nurses who disagree on patient assignments. The nurse manager decides to allow the two nurses to work out their differences between themselves because the patient needs and the needs of the unit are being met. After the situation is resolved, the nurse manager praises the two nurses for making autonomous decisions about staffing. What will be the likely outcome of praising the nurses in this situation?

The determination of a care delivery model or system of care delivery depends on: (Select all that apply.)

A nursing professional practice council is being formulated within an organization. Nurses from the three acute settings will meet monthly to discuss safety, policy, and practice needs within the organization. What are some of the reasons for this group formation? (Select all that apply.)

In organizations that practice shared governance, the nurse manager’s role is to: (Select all that apply.)

The identification of forces that drive and restrain change is called a(n):

To determine the presence of a nursing shortage, experts generally use indicators such as: (Select all that apply.)

Conflict and stress in the workplace can be managed through building relationships. Organizations can foster the building of relationships through: (Select all that apply.)

Which of the following patient-related events may be considered as examples of common negligence allegations in a nursing malpractice suit? (Select all that apply.)

Which of the following are never events? (Select all that apply.)