Grace Park, Inc. The management of Grace Park, Inc. (GPI) ha…

Grace Park, Inc. The management of Grace Park, Inc. (GPI) has had some challenges with employee morale and turnover, and the company is making some changes to improve things. The company is known for its risk taking and market leadership with many new products that solve today’s problems. However, employees, who come from many different backgrounds, don’t seem to interact much inside or outside the workplace. GPI would like to find ways to improve camaraderie among employees as well as morale, efficiency, and turnover.   Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to allow flextime, believing that giving employees more flexibility in their hours would make employees more motivated and loyal. This has been successful enough that some employees are now requesting the right to work at home so that they can address their families’ care-giving needs. GPI is considering a pilot program that would allow some employees to do that. GPI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to bring employees with different backgrounds together to learn from each other. It also announced a monthly party at corporate headquarters. ​ Once these changes were initiated, GPI management noticed that the morale and quality of employees’ work seemed to be improving. The managers also observed that people felt much more comfortable with and tolerant of each other.Refer to Grace Park, Inc. The flextime GPI introduced is _______.

The Craft House Penny works for a retail shop called The Cra…

The Craft House Penny works for a retail shop called The Craft House. Penny was often quite rude to customers when they annoyed her. One morning, her supervisor asked Penny into her office and informed her that her behavior was unacceptable. To be rude to one customer could cause several customers not to come back. Penny’s supervisor told her that retaining a customer is much cheaper than trying to get a new one. After their constructive discussion, Penny’s boss told her that she wanted her to go out on the floor that day and attempt to be more helpful to customers.   Over the next few months, Penny began to help customers learn more about the different products in the store and often explained why the customer might want to purchase one product over another. In doing so, she realized the importance of her role in the retail shop and began to truly enjoy her job. She started to think about the future of the company. She even thought that the company could do very well if it were to sell its products on eBay. When she brought this idea to her boss, her boss thought it was excellent, and asked Penny to look further into the pros and cons of her idea.   After evaluating Penny’s research, her boss decided to move forward with the idea, asking Penny to head up this new venture for the company. Penny then realized that retail is not just about making the sale; the customer should be the focus of all operations. Penny now looks up to her boss and is very glad that she was there to mentor her.  Refer to The Craft House. Penny should understand that all of the following are different types of utilities except _______.