The ________ rates the various elements of the service bundle and identifies required actions.

A marketer is interested in segmenting a business market on ________ if the marketer intends to segment the market based on industries and geographical areas to serve.

One of the possible objectives of marketing communications is helping consumers evaluate a brand’s perceived ability to meet a currently relevant need. Which of the following is a negatively oriented relevant brand need?

What is the major difference between a conventional marketing channel and a vertical marketing system (VMS)?

Suppliers who are dependable in their on-time delivery, order completeness, and order-cycle time are most likely to be differentiated based on ________.

With respect to the “six brand building blocks,” brand ________ are customers’ emotional responses and reactions with respect to the brand.

If consumers can easily recall and recognize a brand element, the brand element is said to be ________.

Which of the following relationships is characterized by much trust and commitment leading to a true partnership?

Which of the following is a disadvantage of using direct mail as an advertising medium?

If line filling is overdone, it could result in ________ and customer confusion.