A(n) __________ occurs when a union encourages its members and the general public not to buy the products of a firm involved in a labor dispute.

__________ means giving employees the authority and responsibility to respond quickly to customer requests.

One of the six steps of programming is writing the program, also called __________.

__________ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Unsolicited e-mail is called __________.

A(n) __________ is a collection of hardware, software, people, procedures, and data.

__________ are all about making people (end users) more productive.

A keyboard key, like Caps Lock, which turns a feature on or off is called a __________ key.

Program __________ graphically present the detailed sequence of steps needed to solve a programming problem.

The hi-def largest capacity format for optical discs is the __________ disc.