A few months ago, the management at Coral Trio Inc. had devi…

A few months ago, the management at Coral Trio Inc. had devised an action plan to counter its increasing employee turnover. The action plan involved enriching the employees’ jobs by giving them more responsibilities, increasing their salary by 10 percent, and encouraging internal promotions. Currently, the management is evaluating the action plan to see if the employee turnover has been reduced by at least 40 percent. Which of the following stages of the PDCA cycle is Coral Trio Inc. in at present?   A.  Act   B.  Check   C.  Plan   D.  Do
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Which of the following statements agrees with the reciprocit…

Which of the following statements agrees with the reciprocity/obligation rule?   A.  Reciprocate by giving information, support, or gifts only when people have given you these things first.   B.  Offer gifts, support, and help only when you want something from someone so that you appear generous.   C.  Put across your more costly proposal first and then present a lower cost alternative when offering something.   D.  Use phrases such as “no problem” when you want to respond to others’ acknowledgements.
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Which of the following actions should Lisa avoid when she co…

Which of the following actions should Lisa avoid when she communicates via e-mails at office?   A.  She should copy her boss on important messages that are relevant to him.   B.  She should not leave her boss and significant members of her team out of the loop.   C.  She should directly mail her boss’s superiors, if she has access to their personal e-mail address.   D.  She should send appreciative notes to people with copies to their supervisors.
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